FAQ — Shipping & Pre-Order
Frequently Asked Questions (FAQ)
1. Shipping
Q: How long does shipping take?
A: For in-stock items, orders are processed within 1–3 business days and shipped via USPS First-Class or UPS Ground (2–5 business days). For pre-orders, items ship as soon as they arrive at our warehouse — the ETA is clearly stated on each product page.
Q: Will I receive a tracking number?
A: Yes. A tracking number will be emailed automatically once your order ships.
Q: Do you ship internationally?
A: We currently prioritize US domestic shipping to ensure fast delivery and lower costs. Please contact us before ordering from outside the US.
2. Pre-Order
Q: What does pre-order mean?
A: Pre-order means you reserve upcoming releases in advance. This guarantees your item when it becomes available — no risk of it being sold out.
Q: When will my pre-order arrive?
A: The Estimated Time of Arrival (ETA) is listed on each product page. Typically, items arrive within 4–8 weeks depending on the manufacturer’s release schedule.
Q: Can I cancel or get a refund for a pre-order?
A: NO. All pre-orders are FINAL and NON-REFUNDABLE, NON-CANCELLABLE once payment is made.
Please review your order carefully before checkout. By placing a pre-order, you agree to our strict no-cancellation, no-refund policy.
Q: What if the manufacturer delays or changes the design?
A: We will notify you immediately if there are any updates. In case of color or decal changes, please note that images are for reference only and final products may vary.
Important: At checkout, you will be required to tick a box confirming “I agree to the Pre-Order Policy” before payment is processed.
3. Payment
Q: What payment methods do you accept?
A: We accept Shopify Payments (Visa, MasterCard, AmEx) and PayPal for US customers.
Q: Can I pay upon delivery?
A: No. All pre-orders must be paid in full at checkout to secure your reservation.
Q: Are taxes and shipping included in the price?
A: Product prices do not include sales tax (if applicable) or shipping. Shipping costs are automatically calculated at checkout based on your address.
Still have questions? Feel free to reach out via our Contact Us page. We’re happy to help!